Return Policy

Here is the short and sweet version of our Return policy:

We strive for 100% customer happiness and satisfaction.

If you are not happy with the item you received or any part of the transaction, please contact us at woof@angelandlily.com right away and an actual human will get back to you the same day to come up with the appropriate resolution.

Here is the long, boring version:

Our return policy is simple!

We have a 30 day return policy, which means you have up to 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We strive for 100% customer satisfaction but we understand that returns and exchanges are necessary sometimes.

We work with our customers to provide a resolution that makes everyone happy.

How We Process Returns

To start a return, you can contact us at woof@angelandlily.com with the information below and we’ll send you instructions on how and where to send your package. Return shipping will be at the customer’s expense unless the return is due to an error made by us or a manufacturing defect. Shipping charges will not be refunded unless the return is due to an error made by us or a manufacturing defect.

  1. Name of person who placed the order
  2. Order Number
  3. Refund or exchange
  4. Item(s) being returned
  5. Reason for return

Items sent back to us without first requesting a return will not be accepted.

Refunds are processed immediately by our payment processor Stripe however, depending on your bank, it can take up to 3 – 10 business days to appear in your bank account. We recommend checking with your bank if you don’t see your refund within one week. Please feel free to contact us with any concerns or questions as well.

There is one instance in which we will not issue a refund – if you provide us with the wrong shipping address.

Check your shipping address carefully as there are no refunds or reships for orders shipped to wrong addresses provided by the customer. If you have provided us with the wrong shipping address, please contact us and let us know within 2 hours so we can update it in our system.

You can always contact us for any return question at woof@angelandlily.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, like What's On Sale items, custom products (such as special orders or personalized items), custom printed items (such as dog ID tags, coffee mugs, tote bags, apparel, etc.) and digital downloads. Please get in touch if you have questions or concerns about your specific item.